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It is possible to purchase your ISIC / IYTC / ITIC on our website or from your school if they are an approved issuer. 

In New Zealand, the ISIC, IYTC and ITIC are ONLY issued in the DIGITAL format.

The ISIC card proves that you are a full-time student. Whether it can be used as a proof of identification
depends from country to country. It is always best to check the local regulations before you arrive in your
destination.

There can be several reasons why you can’t log in to the ISIC global App

• You have inserted incorrect log-in details.
• There is a problem with your account.
• You are yet to set up your ISIC App profile.

Here’s what you can do:

• Ensure you have set up your ISIC App profile by following the instructions in the onboarding email.
• If you are still having problems, please contact
  hello@myisic.com.au

When we don’t have a photo on file, you can upload a photo to your virtual ID via the App. Go via the menu to your profile screen and upload an image for use on your virtual ID. Please ensure you upload a passport style, headshot photo.

It is possible to change your photo in the ISIC global app. You can request to have your photo removed at mobiletickets@isic.org by providing your card number and reason for photo removal. After we have removed your photo you can upload a new photo to your virtual card.

Your photo can be removed by the ISIC global office if your profile image doesn’t include your likeness or is not headshot photo.

ISIC
The ISIC is only available to full time students, so you must be able to prove you are currently studying full time at school, college or university.

When applying please provide one of the following documents:

• A copy of your university or student identity card, clearly dated and indicating you are a full time student
• A signed and dated letter on official university or school stationery stating you are studying there full time. 

You will also need:

• Proof or your date of birth (for example: passport, birth certificate, Official Identity Card issued in your country of residence)
• A recent digital passport style photograph of yourself

IYTC
The International Youth Travel Card (IYTC) is for youth and young adults aged up to and including 35 years old who are not fulltime students.

To get an IYTC you must be able to prove your age with one of the following documents:

• Passport
• Birth certificate
• Official Identity Card issued in your country of residence

You will also need a recent digital passport style photograph of yourself.

ITIC
The International Teacher Identity Card (ITIC) is for full time teachers or professors.

To prove your full time teaching status, you will need a letter on official school or university stationery. This must state that you are employed at a recognised school, college or university for at least 18 hours per week, for a minimum of 1 academic year.

You will also need a recent digital passport style photo of yourself.

We take refusal of a promoted discount or benefit very seriously.  In order to fully investigate, please contact us and explain what happened and where with as many details as possible.  We will fully investigate the matter.

The ISIC, IYTC and ITIC cards are all valid for 12 months from the date of application.

Customers with correctly ordered virtual ISIC/IYTC/ITIC cards will receive a confirmation email
immediately with the order details. ISIC will process and approve the application within 24hrs (during
business days), or contact the applicant via email if further information is required. Once the virtual card
application has been approved the customer will receive another email providing them with the serial
number. This number can then be used to access the virtual card via the ISIC App. It is the responsibility
of the card applicant to download the app and sign up for an account, through which they can access
their virtual card. 

Very easily! Simply download the ISIC App, create an Account, and then log in using the details provided to you via email, once your card was issued.

All Cards issued in Australia and New Zealand are automatically activated as soon as you are issued the card. Digital cards are therefore activated once you’ve downlaoded and created your ISIC App account with your credentials.

In some countries cards issued require activation, but not for Australia and New Zealand.