Terms and Conditions
Thank you for visiting ISIC NEW ZEALAND, powered by SAVVY YOUTH & STUDENT Pty Ltd. By using the ISIC NEW ZEALAND website, you are deemed to have agreed to these terms and conditions of use. These terms apply to all visitors and users who access and use this website. We reserve the right to change or modify these terms and conditions at any given time and without notice to you. By continuing to use the ISIC NEW ZEALAND’s site after any revisions have been made effective, you agree to be bound by the revised terms, whether or not you have reviewed them. Accordingly, ISIC NEW ZEALAND advises you to check this page regularly.
ISIC NEW ZEALAND list’s third-party vendors services, products and insights on their website, but no transactions are completed on the website for their services, products or insights. All purchases/transactions are carried out directly with the vendors. Vendors pay a package fee to list their services, products or insights on ISIC NEW ZEALAND website.
Business’ are requested to advise us if there are any changes to their product range, however the Business’ are free to make changes to their product range including price, quality and quantity. These matters are outside the control of ISIC NEW ZEALAND and we accept no responsibility to any changes made by these third-party businesses.
ISIC NEW ZEALAND will make every attempt to publish true and accurate information, however we cannot guarantee that there will never be any errors or mistakes in published material. ISIC NEW ZEALAND does not accept any responsibility for the accuracy or completeness of any material contained in this site. Additionally, ISIC NEW ZEALAND disclaims all liability to any person relying wholly or partially upon any information presented in this site in respect of anything, and the consequences of anything, done or omitted to be done.
Our website contains links to business’ that are not owned or controlled by ISIC NEW ZEALAND and are considered an “external website”. ISIC NEW ZEALAND assumes no responsibility for the content, privacy policies, or practices of the websites or services. You acknowledge and agree that ISIC NEW ZEALAND shall not be responsible for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such Business. We strongly advise you to read the terms and conditions and privacy policies of any business’ that you visit.
You indemnify ISIC NEW ZEALAND against each claim, action, proceeding, judgment, damage, loss, expense or liability incurred or suffered by, or brought, made or recovered against us in connection with any breach by you of these terms and conditions.
Any legal issues arising in relation to the use of this website will be dealt with under the laws of Queensland, Australia. Illegal activity under those laws will be a violation of these terms, but as the website is accessible worldwide you should be aware that you could be prosecuted under the law of those jurisdictions.
We will never give your personal information to any individual or company for commercial purposes.
You must ensure that your personal information in the Marketplace/Listings/Memberships is not false, inaccurate, misleading, offensive, defamatory, fraudulent.
If you act in any way which contradicts these terms and conditions, ISIC NEW ZEALAND has the right to terminate your membership without warning and may refuse any and all current or future use of the website.
Terms and Conditions for online ordering
These Terms and Conditions apply to the purchase through an online ordering application for the dispensing of virtual or plastic International Student Identity Cards (ISIC), International Youth Travel Cards (IYTC) or International Teacher Identity Cards (ITIC), (hereinafter “Goods” or “Products”), operated by SAVVY Youth & Student Pty Ltd. ACN 643 947 102 (hereinafter referred to as the “Seller”).
Please read these Terms and Conditions carefully. Your use of this Site constitutes acceptance of these Terms and Conditions, without your acceptance you will not be able to proceed with the ordering of Products. If you do not accept these Terms and Conditions, then you may not use this Site. All contractual relationships between the Seller and the customer (hereinafter “Card Applicant” or “Member”) are made in accordance with the laws of Australia.
The purchase contract, which is realized through the sale of goods, shall be confirmed by online orders and the dispensing of one or more of the products (ISIC/IYTC/ITIC). A confirmation is sent by electronic order form by sending a control email delivered to a specified email address.
Confirmation of the order granting permission to these business conditions gives the card applicant’s consent to their contents.
Eligibility is defined by the international rules for supplying ISIC/IYTC/ITIC ID cards set by the ISIC Association. The Card Applicant hereby declares that he/she satisfies the Conditions for issuing cards ordered, as specified in these general Terms and Conditions:
In the case of an ISIC application:
Students engaged in primary-, secondary-, tertiary-, postgraduate-, continuing education or language studies that are enrolled in an institution which is duly accredited by the official governing body for education of the country in which it is located.
Qualifying student status is defined as being minimally 15 hours of study a week for at least 12 weeks per year.
The age limit shall be no less than 12 years for the ISIC card.
In the case of an IYTC application:
All youth and young adults up to and including 30 years of age, with the issuance of the card being prior to the holder’s 31st birthday.
In the case of an ITIC application:
All teaching staff at an institution engaged in primary-, secondary-, tertiary-, postgraduate-, continuing education or language studies which is duly accredited by the official governing body for education of the country in which it is located.
The validity of all card types is 12 months from date of issuance of the card. Cards can be valid for an academic year if distributed through a 3rd Party (e.g. university or school).
III. Procedure for online ordering of Products
Ordering Procedure for the ISIC card:
Ordering Procedure for the IYTC card:
Ordering Procedure for the ITIC card:
Card Applicants must check and confirm that the electronic form has been completed correctly. Based on this confirmation the Card Applicant receives an automatically generated email (sent to the contact email address as stated by the Card Applicant) confirming that their order is complete.
Confirmed orders can be cancelled before dispatch by sending an e-mail addressed to firstname.lastname@example.org (for order cancellation, the Card Applicant must provide their full name, order number, date of birth).
If the Card Applicant leaves the process idle at any point before payment for more than 10 working days, the application will be considered as withdrawn.
Refunds will only be given if the card has not yet been printed, with an administration fee of $10 deducted. No refund is possible once the respective card is issued. ‘Change of mind’ or ‘obvious non-eligibility’ will incur the administration fee.
The Seller reserves the right to verify that the application details of the Card Applicant ordering the Product are in accordance with the respective card requirements. For this purpose, the seller may contact the respective institution.
If on review of entitlement to any Product the Seller detects irregularities and / or inconsistencies between the order and documented evidence, inconsistencies with the Applicant’s status or in the event that the Card Applicant provides misleading, false or otherwise contradictory information that could lead to an unauthorized card, the Seller reserves the right to refuse the respective card application. Refunds will only be given with an administration fee of $10 deducted.
If the cardholder is determined ‘not eligible’ based on the supporting evidence provided for the card applied, a full refund will be given.
For plastic card orders (currently not available due to COVID-19 restrictions)
Card orders will automatically be issued as virtual cards but the applicant has the option to add a plastic card to their order for an additional fee plus postage. The additional fee and the postage will be shown during the order process if available.
Plastic cards are printed every Tuesday morning and dispatched as per the order details, via New Zealand Post. (this includes completed and approved orders received the prior Tuesday-Monday)
If you have any concerns or queries regarding your plastic card order please email email@example.com including your order number, full name and email address used on your application.
The Seller is responsible for the goods until the dispatch to the Card Applicant.
For all plastic card orders – Applicants will be asked to provide a New Zealand postal address for delivery of your card.
For virtual card orders
Customers with correctly ordered virtual ISIC/IYTC/ITIC cards will receive a confirmation email immediately with the order details. ISIC will generally process and approve the application within 24hrs (during business days), or contact the applicant via email if further information is required. Once the virtual card has been approved the customer will receive another email providing them with the card serial number. This number can then be used to access the virtual card via the ISIC App or the ISIC organization mobile website. It is the responsibility of the card applicant to download the app and sign up for an account or sign up for an account on the mobile website, through which they can access their virtual card.
Payment is due in full prior to issuance and/or dispatch.
Payment is by Stripe using a credit card or debit card only and may be subject to a credit/debit card fee that depends on the respective card and will be advised at time of payment. Diners Club and American Express are not accepted.
Card Applicants must ensure they have correctly completed all the sections of the online application form as, in the case of an error being made refunds will only be given with an administration fee of $10 deducted. If a new card is required, it will need to be purchased again through the normal procedure.
Monthly membership plan payments will be deducted once per month as agreed at time of purchase. A minimum commitment of 2 months is required for the monthly plan option. The monthly plan may be cancelled at any time, at least 4 business days prior to the next payment deduction. No refunds are available for the monthly plan option, this includes all cases noted above on the annual plan.
VII. Warranty and Claims
You represent and warrant to us that you have completed all the information given to us during the registration process truthfully and accurately, that any supporting documentation you have supplied is accurate and that you will not permit any third party to use your ISIC/IYTC/ITIC to seek a discount or promotions offered by a Brand or for any other reason. SAVVY Youth & Student reserves the right to cancel the card of any user where these warranties are not valid. Refunds for cancellations will not be supplied to those whose actions constitute a fraud.
The warranty begins on the day of receipt of the product by cardholder. The card is warranted for the duration of the expiry printed on the card. The Seller is responsible for all product defects, on receipt by the cardholder or that appear during the warranty period. Defects caused by rough handling or mechanical damage shall remain the responsibility of the cardholder. A complaint can be exercised only in writing by sending an email to the above-mentioned contact address of the Seller.
Claims, including defects, will generally be resolved without delay, within 14 calendar days from the date of claim, unless the Seller and the student agree otherwise.
The ISIC/IYTC/ITIC is designed to allow you to obtain access to discounts or promotions offered by brands from time to time. The virtual or plastic card is personal and is not transferable. You obtain a discount or promotion by verifying yourself with your ISIC serial number or by presenting the virtual or plastic card to a Brand, at the point in time of ordering the relevant goods or services from the Brand.
You can see a list of some of the discounts and promotions of brands at our website at any time (Link to benefit page) here or in the ISIC app. While we use our reasonable efforts to keep the website up to date we do not guarantee to do so, since those discounts and promotions may be varied by Brands without notice at any time.
We endeavour to ensure that every Brand accepts the plastic or virtual ISIC/IYTC/ITIC but do not guarantee that this will always be the case. Where we know that a brand does not accept the virtual cards we will use reasonable endeavours to indicate that this is the case in the ISIC app.
Any discount or promotion offered by a Brand is not guaranteed by ISIC New Zealand and may be varied by a Brand without notice at any time.
We are not responsible for the provision of any goods, discount, benefit or other service by a Brand.
We are not a guarantor of nor are we responsible in any way for (i) the provision of any goods or services by a Brand or any other third party or (ii) anything arising out of the provision of those goods or services.
To the extent permitted by law, neither SAVVY Youth & Student nor any of its related bodies corporate, directors, employees or agents accept any liability in contract or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under the applicable law. This liability clause is subject to your rights under the applicable law and nothing in these terms and conditions is intended to limit any rights you may have under the applicable law.
If a significant change is made for reasons beyond our control, then, to the fullest extent permitted by law but not otherwise, we are not liable to compensate you. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
We do not accept, to the fullest extent permitted by law but not otherwise, liability or responsibility for any supplier bankruptcy or insolvency and the failure to provide any services which may follow.
VIII. Consent to the processing of personal data and sending commercial communications by e-mail:
The Applicant hereby gives consent, to the processing of my personal data to the extent specified in the order form and in a scanned copy of the request for a card, including photographs and copies of ID card or other identification card, for verification purposes (i.e. age verification on the Applicant’s age to 30 years of age or full-time status of both a student or a teacher in any case, which is a prerequisite for drawing discounts and benefits), for the purpose of carrying out orders and delivery of cards ordered, orders for archival purposes, and for accounting, audit, business and marketing purposes within the business and also for providing such personal data to third parties cooperating in providing discounts or benefits to holders of ISIC/IYTC/ITIC cards, or otherwise cooperating with the authorities to provide such discounts or benefits, for verification, registration, inspection, sales and marketing purposes associated with the provision of discounts and benefits to holders of ISIC/IYTC/ITIC cards, or for the purpose of monitoring compliance with Conditions of cooperation between administrations and third parties in connection with the provision of discounts and benefits to holders of ISIC/IYTC/ITIC cards, all for the duration of the purpose of processing personal data , i.e. for an indefinite period, including the period after the expiry of the ISIC/IYTC/ITIC cards. This consent can be withdrawn at any time by written notification to the Seller.
If the Applicant consents at time of application, further to impart consent to certain Information Society Services, as amended, administrators are allowed to the use the Applicant’s e-mail address for sending commercial communications relating to the benefits and services granted by the cards, and especially business communications relating to benefits and discounts for ISIC/IYTC/ITIC card holders, for cultural and promotional events organized to promote the use of these cards, offers from organizations cooperating with the authorities designated for holders of these cards (mobile operators, banks, discounts and benefits, etc.) . Permission to send commercial messages may be withdrawn at any time by written notification to the Seller.
The Applicant hereby understands and agrees that his/her personal data in the above-mentioned range, for the purpose above and beyond the above mentioned period can be processed by an authorized staff manager, possibly through cooperating third parties or external contractors processors and that his/her personal data will be centrally processed for the above verification purposes ISIC Service Office, Starine Novaka 1, 11000 Belgrade, Republic of Serbia, which is a service company of the Danish NGO ISIC Association.
The Card Applicant’s order after its confirmation performs the function of the purchase agreement entered into between the Card Applicant and the Seller and is filed for purposes of compliance and other records. The online order information and the terms & conditions can be made available to the Card Applicant upon request. Different technical steps to conclude the online order are completed in the order process by the Card Applicant. The Card Applicant has the opportunity to detect and correct errors in data entry before submitting the order.
These business Conditions are valid from 1 September 2020
ISIC NEW ZEALAND reserves all intellectual property rights, including all content within the ISIC NEW ZEALAND website. You may print single copies of any pages of this website for your own personal and non-commercial use but must not otherwise reproduce any material on this website in any form without the express written consent of ISIC NEW ZEALAND.
By joining ISIC NEW ZEALAND, our members give us the right to use any image on their website in an effort to highlight specific products and direct users back to their website. It is the responsibility of each business to ensure that they have the right to use and publish all images on their website. ISIC NEW ZEALAND will not be responsible for any copyright or trademark issues of images supplied to us from vendors.
Copyright © ISIC New Zealand, powered by SAVVY Youth & Student Pty Ltd. All Rights Reserved.
All pricing is reflected in New Zealand Dollars (AUD) unless otherwise specifically denoted on the screen.
Links to Other Sites
Some of the links made available to the Card Applicants / Card holders through the Seller website will allow the Card Applicants / Card holders to leave the Seller web site. Please be aware that the Internet sites available through these links, and the material that you may find there, are not under the control of the Seller. Accordingly, the Seller is not responsible for the availability of such external sites or resources and do not make any representation to the Card Applicants / Card holders about these sites or the materials available there. That the Seller has made these links available to Card Applicants / Card holders is not an endorsement or recommendation to the Card Applicants / Card holders by the Seller of any of these sites or liable for any content, advertising, products, or other materials on or available from such sites or resources. The Seller shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Additionally, the Seller shall not be responsible or liable for any of the content that Card Applicants / Card holders provide to the Seller. The Seller is providing these links only as a convenience to the Card Applicants / Card holders.
Third Party Intellectual Property Policy
Individuals who believe that their intellectual property rights have been infringed either on the Internet or through online services provided by the Seller may contact the Seller, directly and request that the infringing material be removed or access to it blocked. The Seller will investigate those complaints. Where the Seller is satisfied that the infringement is taking place, it will take appropriate action.
Authorization of Use
Any person is hereby authorized to view the information located at www.myisic.co.nz ; for informational purposes only. No part of the information located at www.myisic.co.nz can be redistributed, copied, or reproduced without prior written consent of the Seller.
Copyright © ISIC New Zealand, powered by SAVVY Youth & Student